Terms & Conditions
Terms & Conditions
DB Together
These Terms and Conditions set out the basis on which DB Together provides products and services to its customers.
By placing an order for, accessing or using any of our products or services, you agree to be bound by these Terms and Conditions, together with any quotation, order form, service specification or other agreement provided in connection with the services.
Please read these Terms and Conditions carefully before placing an order.
1. Definitions
In these Terms and Conditions:
“DB Together”, “we”, “us” or “our” means DB Together.
“Customer”, “you” or “your” means the person, business or organisation purchasing or using our products or services.
“Services” means any products, services, equipment, software, connectivity or support supplied by DB Together.
“Agreement” means the agreement between DB Together and the Customer, including these Terms and Conditions, any quotation, order form or service specification.
2. Our Services
DB Together provides a range of business technology and communications services, including:
Telephony
Connectivity
Broadband
IT Services
Cyber Security
Other related technology and communication services
The specific services provided to you will be detailed in your quotation, order confirmation or service agreement.
We will use reasonable care and skill when providing our services.
3. Quotations and Orders
Any quotation provided by DB Together is based on the information available to us at the time.
Unless otherwise stated, quotations may be subject to availability, technical surveys and third-party supplier requirements.
A contract between us will begin once your order has been accepted by DB Together.
We may require additional information before we are able to process or complete an order.
4. Pricing and Payment
The prices for our services will be set out in your quotation, order form or agreement.
Unless otherwise stated, all prices are exclusive of VAT and any other applicable taxes.
Invoices must be paid in accordance with the payment terms stated on your invoice or agreement.
If payment is not received when due, we may:
Charge interest on overdue amounts where permitted by law
Suspend services until payment is received
Recover reasonable costs associated with collecting outstanding payments
You remain responsible for all charges incurred under your agreement.
5. Contract Terms
Some of our services may be supplied on a minimum contract term.
The length of any minimum term will be confirmed in your quotation, order form or service agreement.
Where a service has a minimum contract period, charges may continue to apply for the remainder of that term if the service is cancelled early.
6. Changes to Your Services
You may request changes to your services during your agreement.
Any changes may be subject to:
Additional charges
A revised contract term
Technical requirements
Availability
We will confirm any applicable changes before they are implemented wherever reasonably possible.
Service-Specific Terms
7. Telephony Services
Our telephony services may include hosted telephone systems, business phone services, call management and associated communication solutions.
The availability and performance of telephony services may depend on your internet connection, equipment and other third-party services.
You are responsible for ensuring that suitable connectivity and equipment are available where required.
Number Porting
Where we agree to transfer an existing telephone number, we will make reasonable efforts to complete the transfer.
However, number transfers may depend on third-party providers and cannot always be guaranteed within a specific timeframe.
We are not responsible for delays caused by another telecommunications provider.
8. Connectivity Services
Connectivity services may include internet connectivity, leased lines, Ethernet services and other network solutions.
Service availability may depend on:
Location
Network availability
Technical surveys
Third-party network providers
Installation dates may be subject to change where additional work or permissions are required.
9. Broadband Services
Our broadband services are subject to availability at your business premises.
Any advertised speeds may represent estimated or maximum available speeds and cannot always be guaranteed.
Actual performance may be affected by factors including:
Distance from network infrastructure
Internal network equipment
Wi-Fi performance
Number of connected devices
Third-party networks
10. IT Services
Our IT services may include technical support, system management, device management, cloud services and technology consultancy.
Where remote support is provided, you agree to provide reasonable access to relevant systems where required.
We will take reasonable care when providing technical support. However, we cannot guarantee that every technical issue can be resolved immediately or that all systems will operate without interruption.
Customers remain responsible for ensuring appropriate backup arrangements are in place unless backup services are specifically included within their agreement.
11. Cyber Security Services
Our cyber security services are designed to help protect your business against potential security threats.
However, no security solution can guarantee complete protection against every cyber threat.
Customers remain responsible for maintaining appropriate security practices, including:
Using secure passwords
Protecting account information
Keeping authorised users and systems secure
Reporting suspected security incidents promptly
DB Together will provide the agreed security services but cannot guarantee that all cyber attacks, viruses, malware or other threats will be prevented.
12. Customer Responsibilities
You agree to:
Provide accurate information when placing an order
Cooperate with us when required to deliver services
Provide suitable access to premises and equipment where necessary
Use our services lawfully
Keep account information secure
Notify us promptly of any faults or concerns
You must not use our services for any unlawful, fraudulent or harmful purpose.
13. Equipment
Where equipment is supplied as part of a service, ownership and responsibility will be confirmed in your agreement.
You may be responsible for looking after equipment supplied to you.
You must not deliberately damage, modify or interfere with equipment supplied by us without permission.
Additional charges may apply where equipment is lost, damaged or not returned when required.
14. Third-Party Services
Some services provided by DB Together may rely on third-party suppliers, networks, software providers or infrastructure.
Where this applies, the availability and performance of those services may be affected by factors outside our direct control.
We will make reasonable efforts to resolve issues but cannot always guarantee the actions or performance of third parties.
15. Service Availability
While we aim to provide reliable services, we cannot guarantee that services will always be available without interruption.
Services may occasionally be affected by:
Maintenance
Technical faults
Network outages
Third-party failures
Events outside our reasonable control
Where possible, we will work to minimise disruption and restore affected services as quickly as reasonably possible.
16. Faults and Support
If you experience a problem with one of our services, please contact our support team.
We may require information from you to investigate and resolve the issue.
Some faults may need to be referred to third-party suppliers or network providers, which may affect resolution times.
17. Suspension of Services
We may suspend all or part of a service where reasonably necessary, including where:
Payment remains outstanding
We need to carry out essential maintenance
There is a security risk
We are required to do so by law
The service is being used unlawfully or in breach of these Terms and Conditions
Where reasonably possible, we will provide notice before suspending a service.
18. Cancellation
Cancellation requirements will depend on the service and contract agreed between us.
If you wish to cancel a service, please contact DB Together.
Where a minimum contract term applies, early termination charges may apply.
Any outstanding charges must be paid before an account can be fully closed.
19. Liability
Nothing in these Terms and Conditions excludes or limits liability where it cannot legally be excluded or limited.
To the extent permitted by law, DB Together will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of revenue or loss of data.
Customers are responsible for ensuring appropriate backup and disaster recovery arrangements are in place unless these services are specifically provided by DB Together.
20. Data Protection
We will process personal information in accordance with applicable data protection laws.
Further information about how we collect and use personal information can be found in our Privacy Policy.
21. Changes to These Terms
We may update these Terms and Conditions from time to time.
The most current version will be available on our website.
Where changes materially affect an existing agreement, we will provide notice where required.
22. General
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Terms and Conditions are governed by the laws of England and Wales.
Contact Us
If you have any questions about these Terms and Conditions or the services we provide, please get in touch with DB Together.
Our team will be happy to provide further information or clarify any aspect of your agreement.
DB Solutions – bringing your business technology together.